Overview
A large community was moderating by hand across several volunteer shifts. Sentinel takes the repetitive part — onboarding, verification, tickets and routine enforcement — and leaves the judgement calls to people.
The challenge
Moderation bots fail in two directions: too rigid and they punish the wrong people, too loose and they do nothing. Rules also change weekly, so the team needed to adjust behaviour without asking a developer every time.
What we built
A rules engine the moderators configure themselves from a web panel, an audit trail for every automated action, and a ticket system that keeps its history where the next moderator can find it.
Highlights
- Rules configurable without a deploy
- Audit trail on every automated action
- Ticket history that survives shift changes
Want something like this?
Tell us what you are building and we will scope it with you.